Terms of Service

Terms of Service

Last updated July 2026.

The pieces

Every piece sold through this site is handmade. Because glass and wood are natural, hand-worked materials, small variations in color, texture, and finish between what's shown in photos and the piece you receive are normal and expected, not a defect.

Pricing and payment

Prices are shown in US dollars. Payment is processed securely through Stripe. For custom commissions, a deposit may be required to begin work, which is non-refundable once the commission has started, this is disclosed again at the time a deposit is requested.

Custom commissions

Custom orders are reviewed individually. A price and estimated timeline are provided before any deposit is requested. Timelines are estimates and can shift based on studio availability and material sourcing.

Shipping

See our Shipping Policy for details on cost, timing, and packaging.

Returns

See our Return Policy for details.

Accounts

You're responsible for keeping your account password secure. If you believe your account has been accessed without your permission, contact us right away.

Intellectual property

All photos, designs, and written content on this site are the property of Glass In Action / Igal Kaptsan and may not be reproduced without permission.

Changes to these terms

These terms may be updated from time to time. Continued use of the site after changes means you accept the updated terms.

Questions

Reach out any time at glassinaction@gmail.com.