Last updated July 2026.
Each piece is one of a kind and handmade. If you're not satisfied with a ready-made piece purchased through the shop, contact us within 7 days of delivery to discuss a return. The piece must be returned in its original condition and packaging. Return shipping is the customer's responsibility unless the piece arrived damaged or defective.
Because a commissioned piece is built specifically for you, custom orders are final sale once work has begun. The deposit paid to begin a commission is non-refundable, this covers materials and the time committed to your piece. This is disclosed again at the time a deposit is requested.
If a piece arrives damaged, contact us within 48 hours with photos of the damage and packaging. We'll work with you on a repair, replacement, or refund depending on the situation.
Approved refunds are issued to the original payment method, typically within 5-10 business days of the returned piece being received.
Reach out any time at glassinaction@gmail.com.